Refund policy

Returns & Refunds are not allowed after delivery. Yes, we happily exchange.  

Following Conditions applicable:-

    1. Items purchased at a discount are not eligible for exchange or return.
    2. Exchange is provided for size issues within the same product, and we have a reverse pick up facility to most of the pin codes and major cities in India. If reverse pick up is not available at the delivered pin code customer will have to ship it back.
    3. Any plus-size garment (3XL onwards)  or shopped during an offer is not eligible for exchange
    4.  Our fit is great, and we follow the size chart.
    5. All exchange for size issues are chargeable at Rs 100/- & design charges are Rs 250/-, respectively.
    6. Any exchange request can be initiated within 24 hrs ( 1 day) from the date of delivery only..
    7. Discounted items are not eligible for refund/return.
    8. Our products are made and handled by human hands, involving various processes. However, due to different screen displays in every electronic display settings, colours, etc.. Colour difference depends on the screen resolution of the device used by the customer and camera lights; please don’t expect an exchange or return for the same. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, / tassels, thread, etc. 
    9. We can only provide an exchange for size once. Repetitive exchange for size is not facilitated.
    10. The process of exchange can take 15-20 days, depending on the pin code. Exchange shall not be shipped unless a reversed shipment is received and checked.

Process of Exchange:-

Please mail us at:- reachshaayra@gmail.com  OR 

You can message us on Instagram- shaayra_jaipur  OR

Click here - Place Exchange Request

Subject of mail:- Exchange with Order ID number

We will get back to you within 24-48 hours and will make sure reverse pick up is done ASAP

Exchange Verification:-

Once we receive the product back to the warehouse, we will inform you of its receipt of the product. We will ship the exchanged product only once we have received the reversed product.

We reserve the right to approve or reject the Exchange, if other than size issues

We will not allow size issues to be exchanged in case the returned product is damaged in any form.

CANCELLATION

An order that has been placed cannot be cancelled or changed.